All FWS program staff involved in the award and administration of financial assistance agreements must follow the Establishing an Intended Recipient’s Payment Method before Obligating Funds for a New FA Award Guidance and Flow Chart.

FWS Programs must complete all steps outlined in the below Guidance BEFORE obligating funds for a new grant or cooperative agreement award. Failure to complete all steps before obligating funds will cause system errors that will delay recipient payment.

For issues not related to username and password such as enrollment issues, the recipient should send an email to the Systems Branch at and include the following information:

Recipient Name:
Person to Contact:
Phone Number:
ASAP Recipient ID:
FBMS Award Numbers (ask their Service Project Officer for this information):
Description of Error Message:  Please be very specific.  Provide a screen shot if possible.