An award was released in PRISM to the FWS recipient but they cannot see their funds in ASAP or Treasury is telling them their account does not exist.
The FWS recipient may not have been enrolled in ASAP prior to the FWS Program releasing an award to the recipient in PRISM. Prior to releasing an award to a recipient in PRISM, the FWS Program must follow the “Establishing an Intended Recipient’s Payment Method before Obligating Funds for a New FA Award” guidance. This guidance and the required enrollment form can also be found on the Branch of Financial Assistance Systems (FAS) Intranet https://inside.fws.gov/index.cfm/go/post/Payments-New.
The recipient's payment method has been established, the FWS award has been released, the funds are available in ASAP, however, the recipient cannot draw down funds in ASAP. What could be the issue?
Most often this is because the Period of Performance Start Date on the line item(s) is in the future. The recipient will not have access to these funds unless the FWS Grants Specialist amends the award in PRISM to change the date.
If the award has the correct date and the recipient is still experiencing draw down issues, the recipient can email the Branch of Financial Assistance Systems (FAS) at email@example.com explaining the situation and providing screenshots if possible.