An award was released in PRISM to my recipient but they cannot see their funds in ASAP or Treasury is telling them their account does not exist.

Prior to releasing an award to a recipient in PRISM, the guidance “Establishing an Intended Recipient’s Payment Method before Obligating Funds for a New FA Award” must be followed.  This guidance and the required enrollment form can be found at the FAS Inside.fws site: https://inside.fws.gov/index.cfm/go/post/Payments-New