Who do FWS employees contact if they have ASAP related questions? 

FWS employees should contact the FBMS Helpdesk at FBMS_helpdesk@nbc.gov with all FBMS and ASAP related questions.

FWS employees submitting ASAP Enrollment Requests should email those requests to fwhqfas@fws.gov.

FWS employees submitting ASAP Waiver Requests should email those requests to fwhqfas@fws.gov.

Who should recipients contact with ASAP related questions?

Recipients can check the Service’s website http://wsfrprograms.fws.gov/Subpages/FAPO/Service_Grants.htm for Common ASAP Issues and Solutions. For issues not related to username and passwords send an email to fwhqfas@fws.gov and include the following information:

Recipient Name:
Person to Contact:
Phone Number:
ASAP Recipient ID:
FBMS Award Numbers (ask your Service Project Officer for this information or refer to the crosswalk in item #5 above):
Description of Error Message:  Please be very specific.  Provide a screen shot if possible.

Recipients experiencing username and password issues should contact the Richmond Federal Reserve at 804-697-8384.

Recipients who have over 90 days of inactivity and are locked out of their accounts should contact Treasury’s ASAP Helpdesk at 855-868-0151 Option 2 Payments, then Option 3, ASAP.