An award was released in PRISM to the FWS recipient but they cannot see their funds in ASAP or Treasury is telling them their account does not exist.

The FWS recipient may not have been enrolled in ASAP prior to the FWS Program staff releasing an award to the recipient in PRISM. Prior to releasing an award to a recipient in PRISM, the FWS Program staff must follow the “Establishing an Intended Recipient’s Payment Method before Obligating Funds for a New FA Award” guidance.  This guidance and the required enrollment form can be found on the Financial Assistance Systems Intranet https://inside.fws.gov/index.cfm/go/post/Payments-New