Who should FWS program staff contact if they have ASAP related questions? 

• FWS program staff should contact the FBMS Helpdesk at FBMS_helpdesk@nbc.gov with all FBMS and ASAP related questions.
  
  
• FWS program staff submitting ASAP Enrollment Requests should email the requests to fwhqfas@fws.gov.
  
  
• FWS program staff submitting ASAP Waiver Requests should email the requests to fwhqfas@fws.gov.

Who should recipients contact with ASAP related questions?

• Recipients experiencing username and password issues should contact the Richmond Federal Reserve at 804-697-8384.
  
  
• Recipients who have over 90 days of inactivity and are locked out of their accounts should contact Treasury’s ASAP Helpdesk at 855-868-0151 Option 2 Payments, then Option 3, ASAP.
  
  
• For issues not related to username and password such as enrollment issues, the recipient should send an email to the Branch of Financial Assistance Systems at fwhqfas@fws.gov and include the following information:

Recipient Name:
Person to Contact:
Phone Number:
ASAP Recipient ID:
FBMS Award Numbers (ask your Service Project Officer for this information or refer to the crosswalk in item #5 above):
Description of Error Message:  Please be very specific.  Provide a screen shot if possible.