WSFR-AIM, Branch of Financial Assistance Systems (FAS)

• Helping users to resolve issues with the Financial and Business Management System (FBMS) and the U.S. Treasury’s Automated Standard Application for Payments (ASAP) system;
• Coordinating Service system issues with Service programs, the Department’s Project Management Office (PMO), the Interior Business Center (IBC), and the U.S. Treasury;
• Analyzing, developing, and recommending approaches for Service programs to improve the overall efficiency and effectiveness of grant and cooperative agreement processes;
• Analyzing plans and processes to identify, document, or develop business rules pertaining to Service, Departmental, and Federal award and reporting systems including, but not limited to, the System for Award Management (SAM), CFDA, Grants.gov, FBMS, ASAP, and the Federal Assistance Award Data System (FAADS/FAADS Plus);
• Managing ASAP enrollment and waiver processes in coordination with Service programs;
• Managing Service users in ASAP and Grants.gov;
• Monitoring systems’ reports and coordinating required system corrections with users to ensure data quality; and
• Coordinating with WSFR-AIM Branch of Information Management to develop training topics, strategies, approaches, and  materials related to grant and cooperative agreement systems.

Contact Us

Service-wide Financial Assistance Systems (FAS):

Debbie Unbehagen, Branch Chief & Service FBMS FA Lead, Branch of Financial Assistance Systems (FAS), WSFR-AIM (Phone: 703-358-2643)

Andrea Meyer, Program Analyst, FAS (Phone: 303-236-5412)

Hong Nguyen, Program Analyst, FAS (Phone: 303-236-4332)

For US Treasury ASAP questions/issues from FWS staff:

Email: FBMS_helpdesk@ios.doi.gov

Include the recipient name, ASAP ID and FBMS Award Number(s), person to contact/phone number and a specific description of the issue/error message. If possible, provide screenshots of system error messages and/or screens relevant to the issue being reported.

For US Treasury ASAP questions/issues from recipient organizations:

Email: fwhqfas@fws.gov

Include the recipient name, ASAP ID and FBMS Award Number(s), person to contact/phone number and a specific description of the issue/error message. If possible, provide screenshots of system error messages and/or screens relevant to the issue being reported.

For FBMS Financial Assistance issues:

Email: FBMS_helpdesk@ios.doi.gov

Provide detailed information, including screenshots of system error messages and/or screens relevant to the issue being reported.

Work instructions and training materials are your best resources for resolving issues. Open a Help Desk ticket when you are unable to resolve the issue from work instructions and training materials. Opening a Help Desk ticket allows the Service and IBC to document, track, and resolve your concerns. From the helpdesk tracking system we can analyze the most frequently asked questions and provide further training or resources.