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For issues not related to username and password such as enrollment issues, the recipient should send an email to the Branch of Financial Assistance Systems (FAS) at fwhqfas@fws.gov and include the following information:

Recipient Name:
Person to Contact:
Phone Number:
ASAP Recipient ID:
FBMS Award Numbers (ask your Service Project Officer for this information):
Description of Error Message:  Please be very specific.  Provide a screen shot if possible.