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Who should recipients contact with ASAP related questions?

  • should contact the Richmond Federal Reserve at 804-697-8384.
    Recipients experiencing username and password issues or have over 90 days of inactivity and are locked out of their accounts should contact Treasury’s ASAP Helpdesk at 855-868-0151 Option 2 Payments, then Option 3, ASAP.

  • For FWS information on ASAP, please refer to the topics on the left navigation pane.

  • For issues not related to username and password such as enrollment issues, the recipient should send should send an email to the Branch of Financial Assistance Systems (FAS) at fwhqfas@fwsFBMS Helpdesk at FBMS_helpdesk@ios.doi.gov and include the following information:

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