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Option 1: Enter an ACH return in ASAP within 32 days of original payment if ACH Debits are allowed against the recipient’s bank account. If it's been over 180 days since the payment was made in ASAP, contact the ASAP helpdesk at ASAPHelpdesk@fiscal.treasury.gov to confirm if the payment is eligible for return; or
Option 2: Have their financial institution return the payment to ASAP via ACH within 2 banking days from the settlement date of the original payment; or
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If the information above did not address your address your concerns, please email the Systems Branch at fwhqfas@fwsFBMS Helpdesk at FBMS_helpdesk@ios.doi.gov with the following information:
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